At LODISON, we want you to feel confident shopping with us. If for any reason you are not satisfied with your purchase, you may return it in accordance with the following policy:
Return Period
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Items can be returned within 14 days of receiving your order.
Conditions for Returns
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Items must be unused, unworn, and in their original packaging with tags attached.
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Returns that do not meet these conditions will not be accepted.
Exchanges
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We do not offer direct product exchanges.
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Instead, once your return is approved, you will receive a store credit coupon that can be used to place a new order.
Refund Method
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Refunds are issued as store credit only (coupon).
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The credit can be used across our store for any future purchase.
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Shipping costs are non-refundable.
Return Shipping Costs
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Return shipping fees are the responsibility of the customer.
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If the item arrived defective or incorrect, LODISON will cover the return shipping cost.
Processing Time
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Once the returned item is received and inspected, your store credit will be issued within 7 business days.
International Orders
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This policy applies equally to all customers worldwide, including Israel, the United States, and other countries.
How to Initiate a Return
To request a return, please contact our customer service team via one of the following methods:
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WhatsApp
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Email
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Contact form on our website